Contact Information

U.S. Visa Information Service

If you need information on your immigrant visa, please contact a customer service representative.  You will need to provide the customer service representative with your passport information and case number.

Telephone: English and Korean-speaking customer service agents are ready to assist you 9 a.m. to 6 p.m. Monday through Friday.  The call center is closed for U.S. and South Korean holidays.  Please check the call center schedule when dialing from the U.S. on www.ustraveldocs.com/kr.

  • Callers in South Korea: Please call 070-4784-4054 without the area code or call 02-6009-9170.
  • Callers in the United States: Please call 703-520-2234.

E-mail: To reach a customer service representative via e-mail, please write to support-korea@ustraveldocs.com.

Chat: You can chat with a customer service representative from 9 a.m. to 6 p.m.

 

National Visa Center (NVC)

If your immigrant visa case is at the National Visa Center (NVC), you should contact the National Visa Center.  Please check the National Visa Center Contact Information on usvisas.state.gov.

 

U.S. Embassy in Seoul

All immigrant visa applicants are seen by appointment only.  You may enter the U.S. Embassy 15 minutes prior to your scheduled interview time.  Please note the Embassy has implemented a “One Cellphone Only” policy.  Please visit the Security Regulations page to check the items allowed and not allowed in the Embassy.

Street Address: 188 Sejong-daero, Jongno-gu, Seoul 03141, Korea

Public Transportation: The U.S. Embassy is located near Gwanghwamun subway station, Line 5 (purple), Exit #2. From Exit #2 of Gwanghwamun subway station, walk straight less than 100 meters and you will see the U.S. Embassy.  The U.S. Embassy is across the street from the Sejong Cultural Center and next to the Ministry of Information and Communication/KT Building.

Multiple bus lines stop at both the Sejong Cultural Center directly across the street from the U.S. Embassy, and at the KT Building next to the U.S. Embassy.  Please use the side entrance of the Embassy for visa interviews.

Please be aware that we DO NOT have a parking lot available for the public.  We strongly recommend traveling to and from the U.S. Embassy by public transportation.