Appointment System for American Citizen Services

Because of public health measures to prevent the spread of COVID-19, the U.S Department of State is limiting its passport operations worldwide. Effective April 8, we have limited ability to offer routine passport and citizenship services overseas. Please consider waiting to apply for routine services until we resume normal operations. U.S. Embassy Seoul can assist with an emergency passport for an adult or a minor. If you have not received your Consular Report of Birth Abroad (CRBA), an emergency passport may be issued.

If you applied for a routine passport or citizenship service after April 2, you should expect significant delays receiving your passport and your citizenship evidence documents. Contact us at to check on the status of your passport or citizenship document such as a Consular Report of Birth Abroad (CRBA).

The U.S. Embassy remains open for U.S. citizens in crisis or emergencies. Thank you for your patience during these difficult circumstances.


Applicant visiting the Embassy will be allowed to check in only one cell phone and one set of electronic car keys before entering the building. No other devices will be permitted, and the Embassy has no capacity to store them. Please leave these items at home or make arrangements for their storage before arriving for your appointment.

Important! You must make an appointment online for all routine U.S. citizen services such as passport application services, request for Consular Report of Birth Abroad, and notarial services.
 Exceptions to the routine consular services appointment requirement will be made on a case-by-case basis for emergency situations only. Multiple appointment requests will result in the cancellation of all appointment reservations.  If you need multiple services please select only one box when making the appointment.  If you are requesting a Consular Record of Birth Abroad (CRBA) you must always select this box; these appointments are processed separately as they are more time consuming.  Selecting a different box when you require CRBA services may result in our staff requiring you to schedule a new appointment.  When you check in for your appointment please inform us of any additional services you require.

You will only be allowed to enter the U.S. Embassy 15 minutes prior to your scheduled appointment time.  Upon arrival in the ACS waiting room, applicants will need to take a number ticket and wait for their number to be called.

Your appointment password is not retrievable.  Remember to write/copy your password from the “Appointment Details” screen in case you need to change or cancel your appointment.  Please be aware that we are unable to retrieve your password for you. (Note: You do not need to bring your appointment confirmation page to enter the U.S. Embassy as long as you have scheduled an appointment online.) 

USFK Personnel and family, please click here for information about consular outreach services on military bases throughout Korea.

ACS Hours of Operation (appointment only):
8:45 – 11:00 am, Monday through Friday
12:45 – 2:00 pm, Monday through Friday except Wednesdays

Enter through the Embassy’s side entrance. Please be aware that we DO NOT have a parking lot available for the public. Public parking facilities in the neighborhood surrounding the U.S. Embassy are generally not available. We strongly recommend traveling to and from the U.S. Embassy by public transportation.

American Citizen Services is closed to the public on Wednesday afternoons and both U.S. and Korean holidays