An official website of the United States government

Important U.S. Citizens Services Information

Contact Information

Please direct all inquiries through our consular portal here.

If you are an American citizen with an emergency, please call us at +82-(0)2-397-4114If you have access to DSN, please call 721-4114.

American Citizen Services is closed to the public on Wednesdays afternoons and both U.S. and Korean Holidays. 

American Citizen Service Section Address:
U.S. Embassy
Consular Section/American Citizen Services (ACS)
188 Sejong-daero, Jongno-gu,
Seoul, Korea 03141

Appointments & Locations

Routine services are by appointment only: Passport, Consular Report of Birth Abroad and Notary Services
We do not accept walk-ins.  If your passport was lost or stolen and you need to travel immediately, please contact us for an emergency appointment with details of your request as well as your itinerary.

If you schedule multiple appointments on different days, your duplicate appointments may be canceled. An appointment is required for each applicant.

  • No confirmation e-mail will be sent to you after you schedule an appointment.
  • Be sure to write down your appointment date, time and password from the “Appointment Details” screen in case you need to change or cancel your appointment. We are unable to retrieve your password for you.
  • Do not include any special characters in any input field.
  • A reminder email of your appointment date only will be sent to you 5 days prior to your appointment.
  • Consular Report of Birth Abroad Appointment: Please schedule an appointment a minimum of 5 working days after the date of online payment submission to allow payment processing to be completed. If your payment hasn’t cleared before your interview, we may not be able to proceed with your interview.

To make an appointment for loss of U.S. citizenship at U.S. Embassy in Seoul, Korea, please send us an email to support-acs-southkorea@usvisascheduling.com for assistance. 


U.S. Embassy
Consular Section/American Citizen Services
188 Sejong-daero, Jongno-gu
Seoul, Korea 03141

Payment Methods & Details


  • Consular Report of Birth Abroad$100
  • Notarial Service$50 per notary seal
  • Passports:
    Adult Passport Book (First Time Applicants):$165
    Adult Passport Book (Renewals):$130
    Adult Passport Book (Lost/Stolen/Damaged):$165
    All Minor Applicants (Age 15 and under):$135
    Passport Card: Please visit the Department of State website

We accept Cash, VISA, MasterCard, Discover, JCB, Diners Club, American Express cards, International Money Orders and USPS Domestic Money Orders (but not USPS International Money Orders) at the Embassy.  The applicant can use a credit card in his/her name or a credit card of the person accompanying the applicant to the Embassy.

Security Information

Applicants visiting the Embassy will be allowed to check in only one cell phone and one set of electronic car keys before entering the building. No other devices will be permitted, and the Embassy has no capacity to store them.  Please leave these items at home or make arrangements for their storage before arriving for your appointment. 

Courier Service

The U.S. Embassy currently authorizes only Ilyang courier service for mailing your documents to the U.S. Embassy and return shipping to your door.  Please note that Ilyang is a secure courier service to receive and return your passports/documents.

Ilyang provides online tracking to and from the Embassy for your convenience.

For courier-related questions, including the Embassy address, cost of delivery, and to schedule a pickup, please contact Ilyang directly. Once your citizenship document(s)/passport(s) are completed, the Embassy will provide them to Ilyang, and Ilyang will deliver them to you. Ilyang requests cash payment 1.) when picking up your initial application(s)/supporting documents; and 2.) when delivering citizenship document(s)/passport(s)/original documents back to you. Please note, Ilyang cannot deliver to APO addresses but can deliver to military bases.

For U.S. military personnel or military service members, please provide the military base location information (name of base and city) along with a local contact number to Ilyang courier service. Ilyang will arrange a pick-up/delivery time to meet you at the designated gate. Please see below for details.

          Location of Military Base               Designated Gate

  • Yongsan Garrison (Seoul)                    No.6 Gate
  • Seoul Air Base K16 (Seongnam)          Main Gate
  • Camp Casey (Dongducheon)               Main Gate
  • Osan Air Base (Osan)                           Main Gate
  • Camp Humphreys (Pyeongtaek)         Walk in Gate
  • Kunsan Air Base (Kunsan)                   Main Gate
  • CFA Chinhae (Changwon)                    Main Gate
  • Camp Carrol (Chilgok)                         No.4 Gate
  • Camp walker (Daegu)                          Main Gate
  • Camp Henry (Daegu)                           Main Gate

Ilyang Contact Information

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.